Return Policy

Exchange Policy

1. We do not refund for change of mind.

2. To make an exchange products must be in the same condition as bought (unworn, with tags attached and packaging) and accompanied by proof of purchase. Products may be exchanged or a credit note may be issued. Product not returned in new condition will not be eligible for exchange and will be returned to you at your cost.

3. Customer has 21 days from date of purchase to make an exchange. The customer is responsible for all shipping expenses related to the exchange of products.

Refund Policy

Refunds will be issued by Alpine Beach in the following circumstances within 14 days of receipt of goods:

1. The product has a manufacturing fault (unless you were informed of fault at time of purchase)

2. The product has an operational fault

3. The product is not as described by Alpine Beach

* Please note, before a refund can be issued, the product will have to be returned to the supplier for their analysis, they may choose to replace or repair the product and in this case a refund will not be issued. Each manufacturer provides its own warranty periods and these will vary for each product.

No Return Basis

The term "No Return Basis" means that unless the product is "Dead on Arrival", "Incorrectly Shipped" or "Damaged in Transit", the product will not be accepted for return unless it is defective within the warranties imposed by statute and which cannot be excluded by agreement.

Products sold on a "No Return Basis" include:

  • Selected Products with a “No Return” label
  • DVD’s

Examples of conditions under which we would accept "No Return Basis" product are:

- "Dead on Arrival" or "Damaged in Transit" product.

- Product which develops a fault (except those due to wilful damage, or customer misuse) within the first 7 days after purchase.

- Could reasonably be considered to be of unmerchantable quality

- Fails to perform to the manufacturer's specifications.

- Fails to perform as advertised.

 

If you require an exchange/refund please contact Alpine Beach by phone or email as per our Contact Us page.