Returns Policy

Returns

  • The item is returned within 21 days from date of purchase.
  • Proof of purchase, original receipt must be included with the return.
  • The item returned must not have been worn or used in anyway.
  • The item returned must be in original condition complete with all swing tags attached and packaging as it was received.
  • Refunds will only be made by the original method of payment for the value of goods, excluding any shipping cost.
  • Items can be returned in store or via registered post and is the responsibility of the sender. Postage for returns and exchanges is not covered by Alpine Beach.

Exchanges

  • If an exchange is required, follow the returns procedure for a refund and place a new order online for the item required.
  • In line with our returns policy, you have 21 days to exchange your item, starting from date of purchase.

Warranty/Faulty Items

If you have a warranty or faulty item please contact the following for an RA number before returning: online@alpinebeach.com.au or 02 4367 4944.

An RA number (Return Authorization number) MUST be obtained before returning for any faulty or warranty issues.

*Please note: warranty/faulty items will be returned to the supplier for their analysis.  They may choose to replace, repair or refund the item if it is deemed to be a warranty. Each manufacturer provides their own warranty period and these will vary for each item. We suggest you use a secure delivery method such as registered post which requires a signature on delivery. If the supplier declines the warranty we will inform you.

ZipPay

  • Returns and exchanges are still available as per normal sale conditions.

No Refunds

  • No refunds on special orders
  • No refunds on international orders
  • No refunds on sale items

*Please choose carefully

 

Address for Returns

ALPINE BEACH

177 The Entrance Road

Erina, NSW 2250

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