Shipping policy

Shipping of items purchased online from Alpine Beach is free of charge (excluding Western Australia & bulky items, see below for details) within Australia when you spend a minimum of $99.00. When your order is less than $99.00, a shipping charge of $15.00 will apply Australia wide.

All orders to Western Australia come with a $15.00 shipping fee (excl. bulky items, see below for more details). 

All orders will be processed in 1 to 2 working days. If there is any delay in sending your order, you will be contacted by phone or email immediately.

All couriers require a delivery address and a signature is required on delivery. Please provide an address where someone will be available to sign for the package in business hours.

Please note that there will be a re-delivery fee by the courier company if there is no-one at your specified address to sign for the goods.

 

BULKY ITEMS

Bulky Items will be sent via TNT courier service. See below for bulky items:

  • Surfboards & Softboards
  • SUP's
  • Bodyboards
  • Cool Cabanas

Surfboards/Softboards & SUP's will be priced according to their weight. See below for costing:

  • 4 - 8kg = $100 AUD
  • 8.1 - 10kg = $130 AUD
  • 10.1kg and up = $180 AUD

Prices for shipping to Western Australian (WA) are as follows:

  • 4 - 8kg = $150 AUD
  • 8.1 - 10kg = $180 AUD
  • 10.1kg and up = $300 AUD

If you have any queries in regards to this please contact us in store on 02 4367 4944 or email online@alpinebeach.com.au. 

All orders will be processed in 1 to 2 working days. If there is any delay in sending your order, you will be contacted by phone or email immediately.

All couriers require a delivery address and a signature is required on delivery. Please provide an address where someone will be available to sign for the package in business hours.

Please note that there will be a re-delivery fee by the courier company if there is no-one at your specified address to sign for the goods.

Bodyboards:

All Bodyboards carry a flat rate shipping fee of $20 Australia wide.

All orders will be processed in 1 to 2 working days. If there is any delay in sending your order, you will be contacted by phone or email immediately.

All couriers require a delivery address and a signature is required on delivery. Please provide an address where someone will be available to sign for the package in business hours.

Please note that there will be a re-delivery fee by the courier company if there is no-one at your specified address to sign for the goods.

Cool Cabanas:

All Cool Cabana purchases carry a flat rate shipping fee of $25 Australia wide.

 

 

INTERNATIONAL SHIPPING

International shipping is available. 

All orders ranging from $0-99.99 will come with a shipping fee of $30 AUD.

Orders with price ranging from $100 - $299.99 will be charged a shipping fee of $70 AUD.

Orders with price ranging from $300 and up will be charged a shipping fee of $180 AUD. 

If you have any queries in regards to this please contact us in store on 02 4367 4944 or email online@alpinebeach.com.au. 

All international customers will be responsible to pay any import duty or tax as applicable within your own country. We will not charge you Australian Goods and Service Tax (GST) on any international purchase.

All International orders will be given a tracking number, once the order has left Australia we will not be responsible for any lost shipments.

Please note that we do not ship SUP's, Softboards or Surfboards overseas. 

CLICK AND COLLECT

Goods may be picked up in store. Please specify in checkout if you require the ‘Click and Collect’ service.

TRACKING YOUR PARCEL

Small items within Australia are shipped with Australia Post.

Track Australia Post: https://auspost.com.au/mypost/track/#/search (tracking ID will be supplied).

Large bulky items within Australia are shipped with TNT courier service.

Track TNT Courier: https://www.tnt.com/express/en_au/site/shipping-tools/tracking.html
(consignment note number will be supplied).