Alpine Beach Shipping Policy
Shipping of items purchased online from Alpine Beach is free of charge (excluding bulky items, Bodyboards & Cool Cabanas – see below) within Australia when you spend a minimum of $99.00. When your order is less than $99.00, a shipping charge of $15.00 will apply Australia wide.
All orders will be processed in 1 to 2 working days. If there is any delay in sending your order, you will be contacted by phone or email immediately.
All couriers require a delivery address and a signature is required on delivery. Please provide an address where someone will be available to sign for the package in business hours.
Please note that there will be a re-delivery fee by the courier company if there is no-one at your specified address to sign for the goods.
BODYBOARDS
All Bodyboards carry a flat rate shipping fee of $20 Australia wide.
All orders will be processed in 1 to 2 working days. If there is any delay in sending your order, you will be contacted by phone or email immediately.
All couriers require a delivery address and a signature is required on delivery. Please provide an address where someone will be available to sign for the package in business hours.
Please note that there will be a re-delivery fee by the courier company if there is no-one at your specified address to sign for the goods.
COOL CABANAS
All Cool Cabana purchases carry a flat rate shipping fee of $25 Australia wide.
BULKY ITEMS
Bulky Items will be sent via TNT courier service.
All bulky items purchased online will receive a quote for shipping costs. If you have any queries in regards to this please contact us in store on 02 4367 4944 or email [email protected]
All orders will be processed in 1 to 2 working days. If there is any delay in sending your order, you will be contacted by phone or email immediately.
All couriers require a delivery address and a signature is required on delivery. Please provide an address where someone will be available to sign for the package in business hours.
Please note that there will be a re-delivery fee by the courier company if there is no-one at your specified address to sign for the goods.
INTERNATIONAL SHIPPING
International shipping is available. Please contact us directly for a shipping quotation.
All international customers will be responsible to pay any import duty or tax as applicable within your own country. We will not charge you Australian Goods and Service Tax (GST) on any international purchase.
All International orders will be given a tracking number, once the order has left Australia we will not be responsible for any lost shipments.
CLICK AND COLLECT
Goods may be picked up in store. Please specify in checkout if you require the ‘Click and Collect’ service.
TRACKING YOUR PARCEL
Small items within Australia are shipped with Australia Post.
Track Australia Post: https://auspost.com.au/mypost/track/#/search (tracking ID will be supplied).
Large bulky items within Australia are shipped with TNT courier service.
Track TNT Courier: https://www.tnt.com/express/en_au/site/shipping-tools/tracking.html
(consignment note number will be supplied).