Alpine Beach Terms and Conditions
Refunds & Returns
Returns must be in as new condition with tags attached unless faulty. Returns must be made within the time frame listed on the returns page unless faulty. Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided. Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Alpine Beach will not pay to return these items to you. Some international payments or refunds may be processed in your local currency and your bank may charge conversion fees for these transactions. These rates and fees are out of our control and we accept no responsibility for any loss caused as a result.
See Returns Policy.
International Customs Charges
Some orders may incur a customs or import duty charge. Alpine Beach does not have any control over these charges and are unable to advise what they will be, as it is based on your own country’s regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Alpine Beach will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned and Alpine Beach will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark international orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Order Acceptance Policy
Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. alpinebeach.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. alpinebeach.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. alpinebeach.com.au is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by alpinebeach.com.au
Prices are subject to change without notice. For international orders, there may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an indicative exchange rate.